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This section provides an overview of the types of configurations you may enable / implement using the Color Queues app. Please note, to enable these functionalities, you must have Color Queues “Enabled” in the Manage Add-Ons screen, and you must have at least Project Administrator permissions. This section also assumes you have a foundational understanding of Queues in Jira Service Desk, their use and how to configure queues. 

This section covers the following capabilities with Color Queues: